The use of CellTrak technology has significantly improved the level of care given to Grace Hospice patients. The consumer centric
program they have implemented aims to look beyond just the medicine to focus on the person as a whole. ”Grace Hospice strives to provide levels care that exceeds industry standards in every category. In most cases, client visits by nurses, certified nurse aides, social workers, volunteers and chaplains are more frequent than national, state or local averages. Each patient has an individualized plan of care, tailor-made to meet all of his or her medical, psychosocial and spiritual needs. Because caregivers are able to deliver more attention, patients experience a higher quality of life – the entire hospice team becomes like a part of the patient’s family. Effiong added, “This use of technology is big for us as an organization as we can now operate knowing when and where care is made. This dashboard has been a blessing to dispatch and find care that is close by. Family or others responsible for care giving can call our office and we can view a map in CellTrak to get care immediate delivered. We had a little push back from staff initially, but now we are rolled out to all of our disciplines. Our nurses, aides, chaplains and marketing staff are using CellTrak in their daily routines.”