Survey: 80 percent of smartphone users want to interact with doctors via their mobile devices

July 7, 2014 | Reply More

A recent FICO survey of over 2,000 smartphone users across the globe found that 80 percent of users want to interact with doctors on their mobile devices.

“The way health care organizations communicate with people is changing, as individuals become more and more sophisticated about using information technology to make health-related decisions,” Stuart Wells, FICO’s chief product and technology officer said in a statement. “People are especially interested in mobile services that can help them manage their personal health and shop for health care services. The leading health care providers are increasingly turning to mobile technologies to meet this demand, and to engage frequently and proactively with consumers.”

Many of those polled already use their smartphones to improve connected health, with 80 percent receiving reminders of upcoming appointments, 60 percent receiving reminders to book appointments and health check-ups, 40 percent receiving medication adherence reminders, and 34 percent using smartphones to research medical advice. Almost two-thirds of those polled reported that they would rather receive medical advice on mobile devices than go to their physician’s office.

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